ABOUT / CONTACT / SHIPPING

ABOUT

IDOL BROOKLYN IS A MULTI-BRAND MENSWEAR CONCEPT WITH AN ECLECTIC MIX OF ARTISANAL, DESIGNER, AND STREETWEAR COLLECTIONS FROM AROUND THE WORLD.

LOCATION

WE ARE LOCATED IN A HISTORIC BROOKLYN STOREFRONT IN THE CENTER OF WILLIAMSBURG WITH VIEWS OF THE WILLIAMSBURG BRIDGE AND WATERFRONT.

ADDRESS

101 METROPOLITAN AVE
BROOKLYN, NY 11249

STORE HOURS

MONDAY-SATURDAY 12-7
SUNDAY 12-6

CONTACT

INFO@IDOLBROOKLYN.COM
718-599-4365

DOMESTIC SHIPPING (USA) 

FREE STANDARD SHIPPING FOR PURCHASES UNDER $999.

FREE EXPRESS SHIPPING FOR PURCHASES OVER $999.

$25 EXPRESS SHIPPING FOR PURCHASES UNDER $999.

INTERNATIONAL SHIPPING (WORLDWIDE) 

FREE STANDARD SHIPPING FOR PURCHASES OVER $199.

FREE EXPRESS SHIPPING FOR PURCHASES OVER $999.

$25 STANDARD SHIPPING FOR PURCHASES UNDER $199.

$50 EXPRESS SHIPPING FOR PURCHASES UNDER $999.

PLEASE WRITE US AT INFO@IDOLBROOKLYN.COM WITH ANY SPECIAL INTERNATIONAL SHIPPING REQUESTS OR INSTRUCTIONS.

PRICE MATCH 

AT OUR DISCRETION WE WILL MATCH ANY REGIONAL PRICE ON NON-SALE ITEMS IN THE SAME SIZE, COLOR, AND FABRICATION.

TO REQUEST A PRICE MATCH PLEASE WRITE US AT INFO@IDOLBROOKLYN.COM WITH THE ITEM TITLE AND ALL PERTINENT REFERENCE INFORMATION.

SOME BRAND RESTRICTIONS AND EXCLUSIONS MAY APPLY.  

RETURN POLICY

ONLINE PURCHASES CAN BE RETURNED FOR STORE CREDIT OR EXCHANGE WITHIN 7 DAYS OF RECEIPT.

RETURNED MERCHANDISE MUST BE UNWORN AND INCLUDE ALL ORIGINAL TAGS AND PACKAGING.

WE DO NOT ACCEPT RETURNS ON FINAL SALE ITEMS.

ITEMS AT OR BELOW 60% DISCOUNT ARE TO BE CONSIDERED FINAL SALE.

RETURN AUTHORIZATION

TO RETURN AN ITEM FOR STORE CREDIT OR EXCHANGE PLEASE WRITE US AT INFO@IDOLBROOKLYN.COM WITHIN 7 DAYS OF RECEIPT TO REQUEST A RETURN AUTHORIZATION NUMBER.

PLEASE STATE THE REASON FOR RETURN AND SPECIFY WHETHER THE RETURN IS FOR EXCHANGE OR STORE CREDIT.

IF EXCHANGE PLEASE SPECIFY THE ITEM YOU WISH TO EXCHANGE FOR SO WE CAN RESERVE IT FOR YOU.

WE WILL ISSUE A RETURN AUTHORIZATION NUMBER THAT MUST BE CLEARLY WRITTEN ON THE OUTSIDE OF THE RETURNED PACKAGE.

PACKAGES SHIPPED WITHOUT A RETURN AUTHORIZATION NUMBER MAY BE DENIED AT OUR DISCRETION.

RETURNS

RETURNS MUST BE SHIPPED AT THE BUYER’S EXPENSE EXCEPT IN INSTANCES WHEN THE ITEM RECEIVED WAS NOT WHAT WAS ORDERED.

RETURNS SHOULD BE SECURELY PACKAGED AND SHIPPED BY A REPUTABLE COURIER WITH TRACKING NUMBER AND INSURANCE.

WE WILL NOT ACCEPT RETURNS FOR ITEMS THAT ARE LOST OR DAMAGED.

INTERNATIONAL RETURNS ARE SUBJECT TO CUSTOMS FEES WHICH MAY BE DEDUCTED AT OUR DISCRETION.

FOR INTERNATIONAL RETURNS PLEASE DECLARE “RETURNED GOODS OF NO COMMERCIAL VALUE” ON ALL CUSTOMS FORMS.

RETURN ADDRESS

IDOL BROOKLYN RETURNS
101 METROPOLITAN AVE
BROOKLYN, NY 11249
USA
718-599-4365

PRIVACY

WE WILL NOT STORE YOUR CREDIT CARD INFORMATION. THIS INFORMATION WILL BE HANDLED SECURELY BY OUR THIRD PARTY CREDIT CARD PROCESSOR.

WE WILL NOT SHARE ANY PERSONAL DATA EXCEPT FOR THE EXPRESS PURPOSE OF FULFILLING YOUR ORDER.

WE MAY USE YOUR EMAIL INFORMATION TO SEND OCCASIONAL PRODUCT UPDATES AND PROMOTIONS. IF YOU DO NOT WISH TO RECEIVE THESE EMAILS PLEASE NOTIFY US AT INFO@IDOLBROOKLYN.COM.

PLEASE WRITE US AT INFO@IDOLBROOKLYN.COM WITH ANY PRIVACY QUESTIONS OR CONCERNS.

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